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According to a study by Gartner in 2018, up to 83% of organization leaders reported they struggle with making “meaningful progress on digital transformation”. In a future where digital transformation will not be an opt-in, nor solely used by ‘progressive’ companies, corporate leaders will have to tackle and take on the responsibility of changing IT systems, as well as deeply held, subconscious apprehensions that employees may hold regarding new technologies. For digital/technological transformations to be effective, ensuring that employees have ‘digital dexterity’ – that they can navigate the incoming technology – ought to precede any actual implementation. Aforementioned study showed that employees who are literate in new technologies are 3.3 times more likely to launch and complete digital initiatives quickly, and thereby deliver greater value. Although Generation Z – and Alpha, soon – are so-called ‘digital natives’, there is no ‘statistically significant correlation’ yet between younger generations and digital dexterity at the workplace. This should be viewed positively by organizations, given that employees will not have to be grouped according to age for training. However, across all ages, Gartner reported that less than 1 in 10 had profound digital dexterity.

Digital dexterity


Digital Fluency and STEM Skills