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As an essential yet often understated aspect of the value chain, delivery offerings have recently seen greater prioritization thanks to the lessons learned from 2020's supply disruptions. The demand for fully integrated omnichannel retailing and last-mile efficiency has grown in parallel with the rapid rise of e-commerce caused by lockdown restrictions. Apart from convenience, speed, and safety, consumers are increasingly emotionally invested in knowing more about the product’s journey and expect value drivers like sustainability and support of local economies.

Value Driven Delivery

KEY TRENDS

Recommerce Revolution